 Welcome
to the Emergency Department
Thank you for choosing
Jackson General Hospital . A visit to any Emergency Department can be a
very stressful time. It is our hope that, through this information, we can help you to better
understand our process and help to alleviate concerns you may have.
THE ED PROCESS
Upon presenting to the
Emergency Department, all patients must be registered by the patient or a
family member/caregiver accompanying the patient. The patient will then
participate in the triage process. The triage assessment is performed by a
Registered Nurse. The order in which patients are seen is dependant upon the
severity of their injury/illness. It is not dependant upon arrival time.
Once a patient has been
taken to the exam room, the family members/caregivers will be asked to wait
until an initial medical assessment and treatment have begun before they
may enter the patient care area. The average wait time is 30 minutes. This,
of course, is dependant upon the patient’s needs. If you wait longer than 30
minutes, please speak to the registration secretary and he/she will check with the ED charge nurse
concerning this.
Please remember that the
patient is our top priority during this time.
When visitors are allowed
into the patient care area, we restrict the number to one visitor. We also
ask that the number of times leaving and re-entering the department be
limited. If excessive, the visitor may be asked to remain in the waiting
area. Children under the age of 16 are not allowed to visit in the ED.
There will be times when all visitors may be asked to leave the Emergency
Department to facilitate the care of our patients.
Please remember that the ED staff encourages and supports the inclusion of
families and care givers in the ED process and as soon as possible, you will
be able to return to the patient care area.
OUR RESPONSIBILITIES
The Emergency Department
staff will provide safe, quality care for our patients and
families/caregivers. Realizing this may be a stressful time, we will include
family members and caregivers as much as possible. We will make every effort to answer your
questions and keep you informed. JGH staff are committed to providing CPR-
Courtesy, Professionalism, and Respect - to all patients and visitors.
YOUR RESPONSIBILITIES
Please follow Emergency
Department guidelines.
Remember that we will allow visitors but please anticipate a wait until the
initial assessment and treatment are accomplished. Our patient is our
priority.
Please be aware that verbal or physical abuse of our staff will not be
tolerated. Offenders will be removed promptly.
Assaulting a healthcare worker is a felony.
We appreciate the opportunity to care for you and your family. If you feel
that at any time you have not been treated in a caring, professional manner,
please contact our Risk Manager at 373-1508. |
