Patient Financial Services
Financial Counselors are available to assist you with questions regarding insurance, public assistance programs, Uncompensated Free Care program, and making payment arrangements.
To reach a counselor (Monday - Friday)
- 8 a.m.- 4:30 p.m. please call 304-373-1510 or 1511
- After 4:30pm, please call 304-373-1510 or 1511 and leave a message
- Case Management Coordinator - Ext. 1562 (304-373-1562)
Your Case Manager is a registered nurse (RN) who will work with you to help decide what the most appropriate discharge plan is for you and will coordinate these plans. You can contact your Case Manager by dialing ext. 1504 or 1505 (304-373-1504 or1505). The message you leave will be conveyed to your Case Manager who will respond to your questions.
Check with Your Insurance Company
Prior to scheduling your hospital or clinic visit, you should check with your health insurance plan to see if you have access to healthcare services at Morad-Hughes Health Center and learn the specifics of your coverage. The customer service representative with your insurance company is the best person to inform you of the level of coverage you will have as a patient at Jackson General Hospital. Otherwise, you may be responsible for all or a large portion of your bill. You can also find out what, if any, copayments, coinsurances and deductibles will be your responsibility.
The Billing Process
We appreciate that you chose Jackson General Hospital. We understand that billing and making payment arrangements can be confusing and complicated. Our Patient Financial Staff is here to assist you with information about your bill(s). It is important for you to understand that your hospital bill does not include charges for physicians' care. You may receive separate bills -- one from JGH, one from Premier Imaging for Radiologist services, and other physicians that may have consulted.
Your Hospital Bill
Your hospital bill will include charges for:
- Room Pricing
- Emergency services
- Laboratory services
- Radiology (x-rays)
- Medical supplies
- Other services
If you have questions about your hospital bill, you may check with the Billing Representative on the second floor, or call the following (patients last name)
- A-G 304-373-1555
- H-O 304-373-1556
- P-Z 304-373-1557
Patients who have not completed their insurance information while at the hospital will be responsible for paying their bill within 30 days after receiving their first statement. As a patient, you may request itemized billing and will receive monthly statements of your account with the hospital.
As a courtesy, the hospital will file a claim with your insurance company, based on the insurance information you provide. However, payment for services is your responsibility, and we encourage you contact your insurance company for status of payment on your behalf.
Our Financial Counselors and Case Management staff are familiar with many programs that provide financial assistance and will help you apply for assistance. To be considered for any assistance, you will have to complete a charity application.
Important information about paying for hospital care
In emergencies, treatment will not be delayed because of financial or insurance issues.
We will bill your health insurance if you are insured. Financial Counselors are available to speak with you regarding payment arrangements if you do not have health insurance coverage. In addition, JGH offers financial assistance and our staff will assist you in completing the charity application.
Financial Requirements for Admissions
Jackson General Hospital and its medical staff will provide any person who comes to the hospital and requests examination of or treatment for an emergency medical condition with an appropriate medical screening examination and, if the person has an emergency medical condition, will treat the person, within JGH’s capabilities. JGH will not delay the medical screening or stabilization of the person to inquire about insurance or ability to pay or to seek prior authorization. JGH will admit any person with an emergency medical condition, without regard to the person’s ability to pay.
Hospital Discount Policy
Jackson General Hospital provides prompt pay discounts. For more information please contact our Financial Counselors by calling:
- A-L 304-373-1510
- M-Z 304-373-1511
Charity Care Adjustment
JGH is a not-for profit hospital committed to providing medically necessary, high quality healthcare services regardless of our patients ability to pay. The hospital acknowledges that there are patients who do not have the ability to pay for medically necessary healthcare services and those individuals may be provided charity care as established by JGH’s policy. Full charity assistance will be provided to those patients where the household income (defined as income for all individuals existing in the same dwelling) is at or double the federal poverty guidelines as published annually by the Federal Register, and notified by the West Virginia Hospital Association bulletin of Federal Poverty Guidelines and where there are not substantial assets. Eligibility determination is made based on completion of the following requirements.
A. Patient Eligibility
Bankrupt patients may be considered for Charity Care upon receipt of bankruptcynotice. A Proof of Claim must be filed, except when the bankruptcy notice indicates that there are no assets from which any dividend can be paid.
Patients who meet West Virginia Department of Welfare income and resource guidelines, but who are categorically eligible (spin-down) for Medicaid may be considered medically needy and eligible for Charity Care, provided all appropriate applications were completed.
Charity Care will be denied to patients who refuse to take reasonable actions necessary to obtain medical assistance available through outside health and welfare agencies, when referred by the Financial Counselors.
Patients will be required to assign or pay, to the Hospital, all insurance payments or liability settlements designated as remuneration for medical expenses. Payments received on an account with a Charity Care Adjustment will be applied to the account and the adjustment reversed up to the amount of the Charity Care Adjustment.
In the event that a Charity Care Adjustment application is not received, the approved applicant shall be required to pay an amount equal to the expense incurred in initiating such action.
Jackson General Hospital reserves the right to amend or reverse the
guidelines at any time.
If you have any questions or comments, please feel free to contact the Business Office/PFS Director at 304 373-1480.